Free Essays on Role Of The Government In Healthcare

Asset designation: Changing the Face of Health Care in the United States Conceptual Social insurance assets usage, could the United States build up an increasingly productive framework? On the off chance that the Government and the Private Sector attempting to cooperate all Americans could have quality, reasonable and get to. By diminishing the quantity of organizations, consolidating or potentially evacuating pointless and excess, included the framework it could be smoothed out serving to channeling most the dollars into real patient consideration, reemphasizing the patient the genuine core interest. Using Healthcare Resources In the advanced, hopeful, politically right, pompous society that is America we are at the base of the heap with regards to meeting the fundamental needs of our own general public, at present an enormous portion of Americans don't approach quality human services administrations and a few Americans to none. Some have essential administrations, work all day however when significant sickness strikes what little they have collected dissipates in the glimmer that is the expense of medicinal services. Ought not all Americans approach quality social insurance? Government, the Federal, should step up to the famous plate playing an influential position in the U.S. Social insurance framework. Accessible conveyance of value social insurance ought to be of essential concern. This isn't just obvious in light of the fact that it is altruistic, the proper thing, however for affordable points of interest. The economy is dependant on an, if disturbed, in any event a sound work power. This has been co ncentrated relentlessly by large business searching for approaches to build profitability. In the past doctors have been by and large against government association in medicinal services, clamming no huge government it will destroy our social insurance framework. The loss of control for example treatment choices, by doctors to Insurance Companies, is a little piece of the dissatisfaction felt by doctors as well as patients and there families. Doctors likewise face quickly falling repayments and expanding costs o... Free Essays on Role Of The Government In Healthcare Free Essays on Role Of The Government In Healthcare Asset allotment: Changing the Face of Health Care in the United States Conceptual Social insurance assets use, could the United States build up an increasingly productive framework? On the off chance that the Government and the Private Sector attempting to cooperate all Americans could have quality, reasonable and get to. By diminishing the quantity of organizations, joining as well as expelling pointless and excess, included the framework it could be smoothed out serving to piping most the dollars into genuine patient consideration, reemphasizing the patient the genuine core interest. Using Healthcare Resources In the advanced, optimistic, politically right, bombastic culture that is America we are at the base of the heap with regards to meeting the essential needs of our own general public, as of now a huge section of Americans don't approach quality human services administrations and a few Americans to none. Some have essential administrations, work all day yet when significant sickness strikes what little they have collected dissipates in the glimmer that is the expense of medicinal services. Ought not all Americans approach quality human services? Government, the Federal, should step up to the notorious plate playing an influential position in the U.S. Medicinal services framework. Accessible conveyance of value human services ought to be of essential concern. This isn't just evident on the grounds that it is compassionate, the best thing, yet for prudent favorable circumstances. The economy is dependant on an, if distraught, at any rate a sound work power. This has been concentrated re lentlessly by enormous business searching for approaches to build profitability. In the past doctors have been by and large against government association in social insurance, clamming no enormous government it will destroy our human services framework. The loss of control for example treatment choices, by doctors to Insurance Companies, is a little piece of the disappointment felt by doctors as well as patients and there families. Doctors likewise face quickly falling repayments and expanding costs o...

King Lear: Family Relationships, Human Nature and Its Failings Essay

â€Å"I love your highness as per my bond; no more nor less† (I. I. 94-95). Great morning instructors and HSC understudies. Lord Lear, an ageless story of family connections, human instinct and its failings. Be that as it may, what makes this play â€Å"timeless†? The way that it contains general subjects of affection, desire and family connections makes it pertinent to present day times despite the fact that it was composed for a 16thcentury crowd. Two pundits that have remarked on the topical worries of family connections and human instinct are Maggie Tomlinson in â€Å"A fierce world† and Jim Young in â€Å"Still through the hawthorn blows the cold wind†, the two of which I’ll be talking about, today in detail. The idea of family connections is a common subject that can be seen on numerous levels, for example, the disintegration, recharging and the idea of familial bonds. There are numerous family connections in the plot of King Lear, with the two significant ones identifying with the sub plot of Gloucester and the fundamental plot of Lear. In both these connections, treachery is the central point that adds to the crumbling of the family relationship. In Gloucester’s case, through the straightforward demonstration of mortifying Edmund, where Gloucester says in his quality â€Å"There was acceptable game at his creation and the whoreson must be acknowledged† (1. 1. 21-24), he made a crack in the relationship. Maggie Tomlinson raises a somewhat huge moment that she remarks on the idea of the relationship and the trust that is mishandled. She states â€Å"The proof is just not the kind of thing any one not to mention a dad would accept in† This represents the trust that is worked in these sorts of connections and its capacity to be abused. Family connections are additionally observed between the little girls and King Lear. Shakespeare shrewdly examines the idea of connections through Lear’s test to see who adores him the most. Goneril and Regan are depicted as manipulative individuals with the endowment of words and cultured habits, yet it tends to be noticed that Cordelia likewise adores her dad yet can't communicate it where she says â€Å"I am certain my love’s more cumbersome than my tongue† (I. I. 76-78). With the nonappearance of a maternal figure, one could address the amount Lear love’s, not to mention, thinks about his little girl. The way that he ousts Cordelia, when she can't communicate her affection, shows the little information he has of her shortcomings and qualities or the condition of his psyche. Subsequent to giving up his capacity, Lear requests love from his girls Goneril and Regan, however doesn't get, so he starts to argue. Jim Young remarks on this weakening relationship, where Lear’s point of view is that his girls owe him love as a result of the material blessings he has given them †Thy half of the realm thou hast not overlook, where in I thee endowed† ( II. iv. 177-181). This underscores the commitments of the constrained relationship rather than its common event. Another viewpoint that is profoundly researched in King Lear is human instinct and its failings. To characterize human instinct it is the characteristics of mankind that are thought to be shared by every individual, making it an immortal subject. To be human is to blame and to gain from one’s slip-ups. Enticement is a center angle that causes these shortcomings and is a piece of human instinct. All through the play, allurement can be seen particularly through that of Lear. Its human instinct to feel love however one of Lear’s blemishes is his pride, he needs to be applauded, hear the amount he is adored. Yet, this imperfection in his temperament of allurement causes his defeat and the loss of his mental soundness. In his disarray, he turns out to be allegorically visually impaired. It is just during the tempest that he gets his own test, where things may change or stop. It is in this tempest that he returns to nature as a base being, the place the main thing that recognized him from a creature, was stripped , that is the capacity to think and reason. Here, he is deprived of all garments, and consequently poise introducing the falling flat of ones nature. Youthful proceeds to state that Lear just becomes normal on account of everyone around him particularly the Fool. The Fool holds on with Lear and offers his in sufferings however is explicit around one point: â€Å"Never give your capacity to anyone†. It is human instinct to need force and regard, and when Lear parts with it, as observed through the losing of his knights, he himself turns into a blockhead. In conclusion, Shakespeare additionally researches human nature’s association with reclamation in Edmond. Edmond looks for reclamation before he passes on, where demise is the redemptive equity. Realizing that he was not to live, he attempted to change his abhorrent nature by telling others to proceed to spare Cordelia from his lethal emissary, however as Maggie Tomlinson stated, Shakespeare keenly consolidates the endeavors of an individual to change their temperament. Here, Edmond falls flat and is liable for Cordelia’s passing. Tomlinson raises the inquiry if whether this shows we can endeavor to change, yet it is our human instinct to be moderate and not stay into a new area, and thus Edmond attempts to do great by sparing Cordelia however just comes up short. Ruler Lear will keep on staying an immortal story, and illuminate crowds about family connections and human instinct, for a considerable length of time to come. One could possibly think about whether those in Shakespeare’s time valued the play, the sum it is refreshing at this point. Much obliged to you.

3 Nature Books by Women for My Brother

3 Nature Books by Women for My Brother This guest post about nature books by women is from Gretchen Lida. Gretchen is an essayist and an equestrian. Her work has appeared in The Washington Post, Brevity, The Rumpus, The Washington Independent Review of Books, and many others. She teaches composition in Illinois, lives in Wisconsin, sometimes lives on Nantucket Island and is still a Colorado Native. She is working on her first collection,  Beware the Horse Girls: Essays for the Awkward Equestrian. “Why are there only nature books by old white guys?” My brother asked. I wanted to slap him. Now, this wasn’t fair. My brother is awesome; he is reader, a hard worker, a pragmatic badass, you name it. It could even be argued that he fits the ethos of environmentalism better than I do. He has climbed mountains in Chile and kayaked in Puget Sound. He also works in the summers as a wildland firefighter, his clothes reeking of smoke from California, Washington, Wyoming, and Utah.   I haven’t climbed a mountain or backpacked in years. Instead, I keep a list of the birds I see on a glossy piece of rainbow paper in my kitchen. I take walks along Lake Michigan watching for beach glass. My heart leaps at the sight of Sandhill Cranes. Then I read everything I can get my hands on about our relationship with the natural world.   It also makes sense that my brother’s nature reading has been an exclusive   boys club; much of mine has been, too.   A student of natural criticism must start with Emerson and Thoreau, then go on to John Muir and Jack London. After that, our teachers have us chase the closing of the frontier down with the sharp tonics of Aldo Leopold, and Edward Abbey. I love these authors, but the list feels a lot like going fishing in the harbor near my house: dudes, dudes, and more dudes. Women, too, have a heritage of nature writing. Many of us start reading the stories by Laura Ingalls Wilder, all though we seldom categorize it as nature writing. It’s also fun to uncover that Sarah Orne Jewett described the small wildness she found in Maine in  County of the Pointed Firs in 1896. From there, the environmental boys’ club is rocked by Rachel Carson whose plea against DDT, Silent Spring, is still considered one of the most influential books of the environmental movement. Then there is Annie Dillard, whose imagery and heavy philosophic lifting would make Thoreau proud. Now, Amy Leach, Florence Williams, Hope Jahren, Pam Houston, and many others follow down the green path of environmental writing. So yes, little brother, there are lots of nature books by women, and here are three books to start with.         Wild: from Lost to Found on the Pacific Crest Trail by Cheryl Strayed An Oprah Book Club book might appear an odd choice for a brother who fights wildfires, but man, Strayed can write. I also want my brother to understand that the reason there are fewer women out alone in the woods is all the crap we must take with us. It would be great if women could just set up shop in the Outer Most House like Henry Beston. Instead, we must carry around the anxiety of the world. To be allowed to go into the woods and give up our day jobs, women must playact the rest of society; we must go with the intention of “bettering ourselves.” We must go in and expect to lose weight, to gain weight, to beat addiction, to confront demons. The reason Strayed’s pack is so heavy isn’t just because she sucked at packing, but also because she was toppling over from cultural baggage. Along with Strayed’s ingenious use of duct tape, there is another lesson I want my brother to take with him as he reads this book: Girls are told we sign away our safety when we walk into the woods. The big bad wolf is the men we are told may meet along the trail, the kind of men that make us fear not having cell reception or witnesses. This fear walks along the timberline of truth. The chance bad things will happen to women out on a trail is slim. The times something does happen, and we are blamed for being alone. Strayed has one scene of an “almost” encounter. Since I first read the book three years  go, I can still feel my body react and a whisper, “Safety is fake.” When Women Were Birds by Terry Tempest Williams Yes, Williams can capture the grand natural places of the world with unparalleled sophistication and clarity. Her ability to make her readers understand that family and home are just as much part of the natural ecosystem as waterfalls and lichen is the reason I want my brother to read her. From this book, I learned that my obsession with sunrises over the lake waves is just as valuable to the environmental narrative as a trip up K2.  When Women Were Birds is a memoir that tells the story of Williams’s journey from young Mormon growing up in Salt Lake to one of the most influential environmental writers of the last 20 years. She essays on how her mother and family helped her understand the value of wild places.   Reading it the second time, I couldn’t help but be grateful that my parents and grandparents pointed fingers showing us alpine forget-me-nots, and bighorn sheep. From this book, I want my brother to remember that his life in the wild nowhere is deeply connected to mine even if my wilderness doesn’t look the same as his. Braiding Sweetgrass by Robin Wall Kimmerer Robin Wall Kimmerer made reading about plant biology a bittersweet pleasure instead of something you nap through. In Braiding  Sweetgrass, Kimmerer combines her training as a plant ecologist with her outstanding skills as a writer. She is also a member of the Potawatomi Nation and describes her culture’s ideas about the natural world in a way that this both scientific and compelling. She teaches the reader about the penultimate virtue of gratitude. Kimmerer also has many good stories to tell. Mostly, I want this last book to connect my brother and me. I, the writer; he, the scientist. When he reads Kimmerers words, I want to know if she described the science with the accuracy my untrained eye thinks she has. I want him to ask me about how storytelling can save the wild world we both care so much about. Since I first drafted this list a year ago, my brother has changed.  This year, he left a copy of Silent Spring for me under the Christmas Tree. “It was good,” he told me with a smile and he reminded me that often our ideas can germinate long after we plant them. Now I imagine him with these three books, two of them in his pack, his fire boots smelling of smoke, and the third on his lap beneath his callused fingers.     Want even more books about nature? Weve got 100 of them here.   Sign up for True Story to receive nonfiction news, new releases, and must-read forthcoming titles. Thank you for signing up! Keep an eye on your inbox.

Integrating An Individualistic Person Into A Team Player...

Integrating an Individualistic Person into a Team Player It’s almost impossible to avoid group projects or team activities in today’s society. Most people have been a part of a team. Nearly everyone has had to complete a group project for a class. Now within these situations, many have experienced one person in the group that did not contribute to the project or team and there was another person who took over the entire project and wanted to do everything on the team. The many consequences of this is the disruption of team cohesion and holding the team back, inhibiting them from completing the task at hand. This can definitely transfer over to the workplace. This is the cause of an individualistic attitude. You can find them giving excuses for why they do not work in teams or be in a group for their work, they can say â€Å"I do not work well with others,† â€Å"I am too busy to meet with a team,† â€Å"I do not want to be stuck with a procrastinator,â₠¬  and â€Å"I’ll wind up doing all the work anyway.† Although these are very undesirable circumstances the point of working in a team is to be effective and efficient. Managers are searching for quality and quantity as a result of and employees work and they believe working in a group or within a team will generate quality work at a faster pace. 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Drain Cleaner Can Dissolve Glass

Just about everyone knows many acids are corrosive. For example, hydrofluoric acid can dissolve glass. Did you know strong bases can be corrosive, too? An example of a base sufficiently corrosive to eat glass is sodium hydroxide (NaOH), which is a common solid drain cleaner. You can test this for yourself by setting a glass container in hot sodium hydroxide, but you need to be extremely careful. Glass Dissolver Sodium hydroxide is perfectly capable of dissolving your skin in addition to glass. Also, it reacts with other chemicals, so you have to be certain you perform this project in a steel or iron container. Test the container with a magnet if you are unsure, because the other metal commonly used in pans, aluminum, reacts vigorously with sodium hydroxide. The sodium hydroxide reacts with the silicon dioxide in glass to form sodium silicate and water: 2NaOH SiO2 → Na2SiO3 H2O Dissolving glass in molten sodium hydroxide probably wont do your pan any favors, so chances are youll want to throw it out when you are done. Neutralize the sodium hydroxide with acid before disposing of the pan or attempting to clean it. If you dont have access to a chemistry lab, this could be achieved with a whole lot of vinegar (weak acetic acid) or a smaller volume of muriatic acid (hydrochloric), or you can wash the sodium hydroxide away with lots and lots of water. You may not be interested in destroying glassware for science, but its still worth knowing why it is important to remove dishes from your sink if you are planning to use solid drain cleaner and why its not a good idea to use more than the recommended amount of the product.

The Amber Spyglass Chapter 9 Upriver Free Essays

string(152) " in the dark of the little cabin Will slept in, it was only to report on how far they had gone, and how much farther ahead the cave and the valley lay\." â€Å"Let me see the knife,† said Iorek Byrnison. â€Å"I understand metal. Nothing made of iron or steel is a mystery to a bear. We will write a custom essay sample on The Amber Spyglass Chapter 9 Upriver or any similar topic only for you Order Now But I have never seen a knife like yours, and I would be glad to look at it closely.† Will and the bear-king were on the foredeck of the river steamer, in the warm rays of the setting sun, and the vessel was making swift progress upstream; there was plenty of fuel on board, there was food that Will could eat, and he and Iorek Byrnison were taking their second measure of each other. They had taken the first already. Will held out the knife toward Iorek, handle first, and the bear took it from him delicately. His thumb claw opposed the four finger claws, letting him manipulate objects as skillfully as a human, and now he turned the knife this way and that, bringing it closely to his eyes, holding it to catch the light, testing the edge – the steel edge – on a piece of scrap iron. â€Å"This edge is the one you cut my armor with,† he said. â€Å"The other is very strange. I cannot tell what it is, what it will do, how it was made. But I want to understand it. How did you come to possess it?† Will told him most of what had happened, leaving out only what concerned him alone: his mother, the man he killed, his father. â€Å"You fought for this, and lost two fingers?† the bear said. â€Å"Show me the wound.† Will held out his hand. Thanks to his father’s ointment, the raw surfaces were healing well, but they were still very tender. The bear sniffed at them. â€Å"Bloodmoss,† he said. â€Å"And something else I cannot identify. Who gave you that?† â€Å"A man who told me what I should do with the knife. Then he died. He had some ointment in a horn box, and it cured my wound. The witches tried, but their spell didn’t work.† â€Å"And what did he tell you to do with the knife?† said Iorek Byrnison, handing it carefully back to Will. â€Å"To use it in a war on the side of Lord Asriel,† Will replied. â€Å"But first I must rescue Lyra Silvertongue.† â€Å"Then we shall help,† said the bear, and Will’s heart leapt with pleasure. Over the next few days Will learned why the bears were making this voyage into Central Asia, so far from their homeland. Since the catastrophe that had burst the worlds open, all the Arctic ice had begun to melt, and new and strange currents appeared in the water. Since the bears depended on ice and on the creatures who lived in the cold sea, they could see that they would soon starve if they stayed where they were; and being rational, they decided how they should respond. They would have to migrate to where there was snow and ice in plenty: they would go to the highest mountains, to the range that touched the sky, half a world away but unshakable, eternal, and deep in snow. From bears of the sea they would become bears of the mountains, for as long as it took the world to settle itself again. â€Å"So you’re not making war?† Will said. â€Å"Our old enemies vanished with the seals and the walruses. If we meet new ones, we know how to fight.† â€Å"I thought there was a great war coming that would involve everyone. Which side would you fight for in that case?† â€Å"The side that gave advantage to the bears. What else? But I have some regard for a few among humans. One was a man who flew a balloon. He is dead. The other is the witch Serafina Pekkala. The third is the child Lyra Silvertongue. First, I would do whatever serves the bears. Second, whatever serves the child, or the witch, or avenges my dead comrade Lee Scoresby. That is why I will help you rescue Lyra Silvertongue from the abominable woman Coulter.† He told Will of how he and a few of his subjects had swum to the river mouth and paid for the charter of this vessel with gold, and hired the crew, and turned the draining of the Arctic to their own advantage by letting the river take them as far inland as it could – and as it had its source in the northern foothills of the very mountains they sought, and as Lyra was imprisoned there, too, things had fallen out well so far. So time went past. During the day Will dozed on deck, resting, gathering strength, because he was exhausted in every part of his being. He watched as the scenery began to change, and the rolling steppe gave way to low grassy hills and then to higher land, with the occasional gorge or cataract; and still the boat steamed south. He talked to the captain and the crew, out of politeness, but lacking Lyra’s instant ease with strangers, he found it difficult to think of much to say; and in any case they were little interested in him. This was only a job, and when it was over they would leave without a backward glance, and besides, they didn’t much like the bears, for all their gold. Will was a foreigner, and as long as he paid for his food, they cared little what he did. Besides, there was that strange daemon of his, which seemed so like a witch’s: sometimes it was there, and sometimes it seemed to have vanished. Superstitious, like many sailors, they were happy to leave him alone. Balthamos, for his part, kept quiet, too. Sometimes his grief would become too strong for him to put up with, and he’d leave the boat and fly high among the clouds, searching for any patch of light or taste of air, any shooting stars or pressure ridges that might remind him of experiences he had shared with Baruch. When he talked, at night in the dark of the little cabin Will slept in, it was only to report on how far they had gone, and how much farther ahead the cave and the valley lay. You read "The Amber Spyglass Chapter 9 Upriver" in category "Essay examples" Perhaps he thought Will had little sympathy, though if he’d sought it, he would have found plenty. He became more and more curt and formal, though never sarcastic; he kept that promise, at least. As for Iorek, he examined the knife obsessively. He looked at it for hours, testing both edges, flexing it, holding it up to the light, touching it with his tongue, sniffing it, and even listening to the sound the air made as it flowed over the surface. Will had no fear for the knife, because Iorek was clearly a craftsman of the highest accomplishment; nor for Iorek himself, because of the delicacy of movement in those mighty paws. Finally Iorek came to Will and said, â€Å"This other edge. It does something you have not told me about. What is it, and how does it work?† â€Å"I can’t show you here,† said Will, â€Å"because the boat is moving. As soon as we stop, I’ll show you.† â€Å"I can think of it,† said the bear, â€Å"but not understand what I am thinking. It is the strangest thing I have ever seen.† And he gave it back to Will, with a disconcerting, unreadable long stare out of his deep black eyes. The river by this time had changed color, because it was meeting the remains of the first floodwaters that had swept down out of the Arctic. The convulsions had affected the earth differently in different places, Will saw; village after village stood up to its roofs in water and hundreds of dispossessed people tried to salvage what they could with rowboats and canoes. The earth must have sunk a little here, because the river broadened and slowed, and it was hard for the skipper to trace his true course through the wide and turbid streams. The air was hotter, and the sun higher in the sky, and the bears found it hard to keep cool; some of them swam alongside as the steamer made its way, tasting their native waters in this foreign land. But eventually the river narrowed and deepened again, and soon ahead of them began to rise the mountains of the great central Asian plateau. Will saw a rim of white on the horizon one day and watched as it grew and grew, separating itself into different peaks and ridges and passes between them, and so high that it seemed that they must be close at hand – only a few miles. But they were far off still; it was just that the mountains were immense, and with every hour that they came closer, they seemed yet more inconceivably high. Most of the bears had never seen mountains, apart from the cliffs on their own island of Svalbard, and fell silent as they looked up at the giant ramparts, still so far off. â€Å"What will we hunt there, Iorek Byrnison?† said one. â€Å"Are there seals in the mountains? How shall we live?† â€Å"There is snow and ice,† was the king’s reply. â€Å"We shall be comfortable. And there are wild creatures there in plenty. Our lives will be different for a while. But we shall survive, and when things return to what they should be, and the Arctic freezes once more, we shall still be alive to go back and claim it. If we had stayed there, we would have starved. Be prepared for strangeness and for new ways, my bears.† Eventually the steamer could sail no farther, because at this point the riverbed had narrowed and become shallow. The skipper brought the vessel to a halt in a valley bottom that normally would have been carpeted with grass and mountain flowers, where the river would have meandered over gravel beds; but the valley was now a lake, and the captain insisted that he dared not go past it. Beyond this point, he explained, there would be not enough depth below the keel, even with the massive flood from the north. So they drew up to the edge of the valley, where an outcrop of rock formed a sort of jetty, and disembarked. â€Å"Where are we now?† said Will to the captain, whose English was limited. The captain found a tattered old map and jabbed at it with his pipe, saying, â€Å"This valley here, we now. You take, go on.† â€Å"Thank you very much,† Will said, and wondered if he ought to offer to pay; but the captain had turned away to supervise the unloading. Before long all thirty or so bears and all their armor were on the narrow shore. The captain shouted an order, and the vessel began to turn ponderously against the current, maneuvering out into midstream and giving a blast on the whistle that echoed for a long time around the valley. Will sat on a rock, reading the map. If he was right, the valley where Lyra was captive, according to the shaman, lay some way to the east and the south, and the best way there led through a pass called Sungchen. â€Å"Bears, mark this place,† said Iorek Byrnison to his subjects. â€Å"When the time comes for us to move back to the Arctic, we shall assemble here. Now go your ways, hunt, feed, and live. Do not make war. We are not here for war. If war threatens, I shall call for you.† The bears were solitary creatures for the most part, and they only came together in times of war or emergency. Now that they were at the edge of a land of snow, they were impatient to be off, each of them, exploring on their own. â€Å"Come, then, Will,† said Iorek Byrnison, â€Å"and we shall find Lyra.† Will lifted his rucksack and they set off. It was good walking for the first part of their journey. The sun was warm, but the pines and the rhododendrons kept the worst of the heat off their shoulders, and the air was fresh and clear. The ground was rocky, but the rocks were thick with moss and pine needles, and the slopes they climbed were not precipitous. Will found himself relishing the exercise. The days he had spent on the boat, the enforced rest, had built up his strength. When he had come across Iorek, he had been at the very last of it. He didn’t know that, but the bear did. And as soon as they were alone, Will showed Iorek how the other edge of the knife worked. He opened a world where a tropical rain forest steamed and dripped, and where vapors laden with heavy scent drifted out into the thin mountain air. Iorek watched closely, and touched the edge of the window with his paw, and sniffed at it, and stepped through into the hot, moist air to look around in silence. The monkey shrieks and birdcalls, the insect scrapings and frog croakings, and the incessant drip-drip of condensing moisture sounded very loud to Will, outside it. Then Iorek came back and watched Will close the window, and asked to see the knife again, peering so closely at the silver edge that Will thought he was in danger of cutting his eye. He examined it for a long time and handed it back with hardly a word, only saying, â€Å"I was right: I could not have fought this.† They moved on, speaking little, which suited them both, Iorek Byrnison caught a gazelle and ate most of it, leaving the tender meat for Will to cook; and once they came to a village, and while Iorek waited in the forest, Will exchanged one of his gold coins for some flat, coarse bread and some dried fruit, and for boots of yak leather and a waistcoat of a kind of sheepskin, for it was becoming cold at night. He also managed to ask about the valley with the rainbows. Balthamos helped by assuming the form of a crow, like the daemon of the man Will was speaking to; he made the passage of understanding easier between them, and Will got directions, which were helpful and clear. It was another three days’ walk. Well, they were getting there. And so were others. Lord Asriel’s force, the squadron of gyropters and the zeppelin fuel tanker, had reached the opening between the worlds: the breach in the sky above Svalbard. They had a very long way to go still, but they flew without pause except for essential maintenance, and the commander, the Afric King Ogunwe, kept in twice-daily touch with the basalt fortress. He had a Gallivespian lodestone operator aboard his gyropter, and through him he was able to learn as quickly as Lord Asriel himself about what was going on elsewhere. The news was disconcerting. The little spy, the Lady Salmakia, had watched from the shadows as the two powerful arms of the Church, the Consistorial Court of Discipline and the Society of the Work of the Holy Spirit, agreed to put their differences aside and pool their knowledge. The Society had a swifter and more skillful alethiometrist than Fra Pavel, and thanks to him, the Consistorial Court now knew exactly where Lyra was, and more: they knew that Lord Asriel had sent a force to rescue her. Wasting no time, the Court commandeered a flight of zeppelins, and that same day a battalion of the Swiss Guard began to embark aboard the zeppelins waiting in the still air beside the Lake of Geneva. So each side was aware that the other was also making its way toward the cave in the mountains. And they both knew that whoever got there first would have the advantage, but there wasn’t much in it: Lord Asriel’s gyropters were faster than the zeppelins of the Consistorial Court, but they had farther to fly, and they were limited by the speed of their own zeppelin tanker. And there was another consideration: whoever seized Lyra first would have to fight their way out against the other force. It would be easier for the Consistorial Court, because they didn’t have to consider getting Lyra away safely. They were flying there to kill her. The zeppelin carrying the President of the Consistorial Court was carrying other passengers as well, unknown to him. The Chevalier Tialys had received a message on his lodestone resonator, ordering him and the Lady Salmakia to smuggle themselves aboard. When the zeppelins arrived at the valley, he and the Lady were to go ahead and make their way independently to the cave where Lyra was held, and protect her as well as they could until King Ogunwe’s force arrived to rescue her. Her safety was to come above every other consideration. Getting themselves aboard the zeppelin was hazardous for the spies, not least because of the equipment they had to carry. Apart from the lodestone resonator, the most important items were a pair of insect larvae, and their food. When the adult insects emerged, they would be more like dragon-flies than anything else, but they were not like any kind of dragonfly that the humans of Will’s world, or Lyra’s, would have seen before. They were very much larger, for one thing. The Gallivespians bred these creatures carefully, and each clan’s insects differed from the rest. The Chevalier Tialys’s clan bred powerful red-and-yellow-striped dragonflies with vigorous and brutal appetites, whereas the one the Lady Salmakia was nurturing would be a slender, fast-flying creature with an electric blue body and the power of glowing in the dark. Every spy was equipped with a number of these larvae, which, by feeding them carefully regulated amounts of oil and honey, they could either keep in suspended animation or bring rapidly to adulthood. Tialys and Salmakia had thirty-six hours, depending on the winds, to hatch these larvae now – because that was about the time the flight would take, and they needed the insects to emerge before the zeppelins landed. The Chevalier and his colleague found an overlooked space behind a bulkhead, and made themselves as safe as they could while the vessel was loaded and fueled; and then the engines began to roar, shaking the light structure from end to end as the ground crew cast off and the eight zeppelins rose into the night sky. Their kind would have regarded the comparison as a mortal insult, but they were able to conceal themselves at least as well as rats. From their hiding place, the Gallivespians could overhear a good deal, and they kept in hourly touch with Lord Roke, who was aboard King Ogunwe’s gyropter. But there was one thing they couldn’t learn any more about on the zeppelin, because the President never spoke of it: and that was the matter of the assassin, Father Gomez, who had been absolved already of the sin he was going to commit if the Consistorial Court failed in their mission. Father Gomez was somewhere else, and no one was tracking him at all. How to cite The Amber Spyglass Chapter 9 Upriver, Essay examples

Customer Service Management Tesco Case Study

Question: Write about theCustomer Service Managementfor Tesco. Answer: Evaluate the pros cons of the Service Culture of Tesco Overview of the Organization (Slide 2): Tesco is a global general merchandise and global grocery retailer that has established its presence in 8 countries. Presently, Tesco is the 9th largest retailer in terms of revenue and 3rd largest in terms of profit (Martnez-Ruiz et al., 2016). From the beginning, Tesco has focused on providing superior quality of services for achieving major share of the market. Tescos product offerings include grocery products, electronics, clothing, music, CDs, DVDs and financial services for enhancing the sales volume even further. Company Profile (Slide 3): Tesco was established in 1919 and gradually expanded its stores numbers up to 6553. The revenue level of the organization accounted around $55,917 million with an employee size of more than 476,000. It has allowed the organization to strengthen its foot stepping in the global market (Chowdhury, 2016). Mission and Vision Statement of Tesco (Slide 4): The mission statement of Tesco focuses on earning the lifetime loyalty from the customers with the superior quality of provided products and services. On the other hand, the vision statement of Tesco focuses on providing highest value to all the customers and communities for achieving sustainable growth from in the competitive market. Corporate Strategy (Slide 5): The corporate strategy of Tesco has always focused on developing specific and clear principles, values, goals and purposes for reaching to the service excellence goals. Moreover, the corporate culture of Tesco has focused on providing similar importance of keeping both customers and employees at the desired level (Kaur, 2015). The corporate strategy of Tesco has also focused on using innovative advance technologies for creating desired impact on the market. Format of the Stores (Slide 6): Tesco has differentiated its retail outlets in six different categories such as Tesco Extra, Tesco Metro, Tesco Superstores, Tesco Express, Tesco Homeplus and One-Stop based on size and range of product sold. Components of Tescos Service Culture (Slide 7): The service culture of Tesco includes 8 different components including Service mission, Products Service offered, Delivery System, Training, Motivators and Reward, Policies and Procedures, Employee roles and expectations and management support. It has allowed Tesco to reach very close to the desired level of service excellence. Delivery System and Training Facilities (Slide 8): Delivery System: Tesco has focused on including different advanced technologies for providing all the ordered products of the customers on time. Specifically, inclusion of online ordering services has increased the overall convenience level of the customers at the time of purchasing any products from Tesco (Zhao, 2014). However, enhancing of delivery system has induced Tesco to invest lump-sum amount on operational procedure, which will increase the cost in a significant manner. Training Facilities: Tesco has also focused on providing appropriate training and development facilities to all the new entrants in order to ensure that they can able to adjust with the present corporate culture effectively. Tescos training facilities also focus on appropriate enhancing the present level of knowledge of the employees so that they can perform all the responsibilities appropriately. However, Tesco has not focused too much on providing training facilities to the senior employees for ensuring continues improvement of the service procedure. Motivators and Reward (Slide 9): The business goals of Tesco have focused on providing analyzing the performance level of each employee in order to provide proper reward and facilities. Moreover, Tesco has also focused on capturing appropriate feedback from the employee to make necessary adjustment in the present quality of the provided services. Employee Roles and Expectation (Slide 10): Tesco has focused on developing healthy working culture where employees can give goes beyond their provided responsibilities. The management of Tesco has initiated specific measures with clear communicational structure in order to avoid any possibility of confusion at the workplace (Mason Evans, 2015). As a result, it has induced employees to fulfil all the provided responsibilities of the organization in a comprehensive manner. Tesco work culture has also focused on allocating responsibilities to the employees based on their specialization for enhancing the overall effectiveness of operational procedure. Policies and Service Mission (Slide 11): Policies and Procedures: Tesco has developed specific rules and regulations for maximizing the effectiveness of the operational procedure. For instance, Tesco has developed 24x7 customer service facilities with the promise of resolving any queries with 24 hours (Kim, 2013). It has increased the satisfaction level of the customers greatly. Moreover, the management of Tesco has made a conscious effort in going beyond the cultural, religion or educational barriers at the time of providing customer services. Service Mission: Tescos service mission focuses on providing value added service to all the regular customers for keeping up their requirements. For instance, Tesco has provided loyalty card facilities to all the regular customers for retaining the customers for long period of time. Management Support and Products Services (Slide 12): Management Support: Tescos leadership style has focused on providing effective support services to all the employees in order to resolve issues of the service procedure. The management has created open communicational platform where all level of employees can ask for help from the senior management. It has allowed Tesco to enhance the overall quality of the service procedure. Product Services: As mentioned earlier, Tesco has diversified its business into different segments for maximizing the profit level appropriately. For that reason, Tesco has focused on providing special offers on different products at different times of the year. It has helped Tesco to keep connected with customers regularly, Recommendations for Enhancing the Service Culture of Tesco (Slide 13): Tesco needs to focus on analyzing all the strategies initiated by the competitors for achieving service excellence in the market. The management of Tesco will also have to provide equal training and development opportunity for both junior and senior employees for maximizing the impact on service quality. Moreover, Tesco will also have to focus on reducing the communication gap between senior and junior employees even further for maximizing the quality of the provided services. References: Chowdhury, B. N. (2016).A critical analysis of customer loyalty and customer satisfaction-a case study on Tesco Club Card(Doctoral dissertation, University of East London). Kaur, N. (2015). Innovation in service industry.ACADEMICIA: An International Multidisciplinary Research Journal,5(3), 348-354. Kim, G. C. (2013). A Study on the Effects of Super-Supermarket Service Quality on Satisfaction in Store Selection.Journal of Industrial Distribution Business,4(2), 41-49. Martnez-Ruiz, M. P., Gonzlez-Gonzlez, I., Jimnez-Zarco, A. I., Izquierdo-Yusta, A. (2016). Private Labels at the Service of Retailers Image and Competitive Positioning: The Case of Tesco. InResearch on Strategic Retailing of Private Label Products in a Recovering Economy(pp. 104-125). IGI Global. Mason, R., Evans, B. (2015).The Lean Supply Chain: Managing the Challenge at Tesco. Kogan Page Publishers. Zhao, S. (2014). Analyzing and Evaluating Critically Tescos Current Operations Management.Journal of Management and Sustainability,4(4), 184.